Faq | Delivery | What happens if I am not at home at the time of delivery?

What happens if I am not at home at the time of delivery?

If your parcel is being delivered by An Post, they will store your parcel at the nearest An Post Parcel Shop if you are not at home at the time of the first delivery attempt. This may happen without notification, however, you can use the available tracking service for locating your parcel. You can then pick up your parcel anytime during the shop's opening hours. Please make sure to take a valid piece of ID when you collect the parcel.

Your parcel will be kept for you at the ParcelShop for a maximum of 14 days. Afterwards, it will be automatically returned to us.

If your order is on it's way with Fastway, there will be three delivery attempts. Please check your tracking link to know the status of your delivery and in case you miss the first attempt, get in touch directly with the postal carrier to provide additional information and secure a second delivery attempt. In case you miss all three attempts, the postal carrier may leave your parcel with a neighbor or at a safe place, or they will return it to us.

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