What you should know about phishing emails

Unfortunately, there is always the possibility of scammers sending emails about a supposed purchase at Zalando. These may for example take the form of fake order confirmations and payment reminders. Criminals attempt to steal your data and passwords or install malicious software on your computer using file attachments.

Please never open any links or attached files in such emails.

We will never ask you to share any confidential customer details or passwords, whether by email or over the phone. What’s more, our service hotline is always free of charge. Zalando notifications are sent solely from the addresses “yourorder@info.zalando.ie” and “service@zalando.ie”

Do you suspect that scammers may have got hold of your personal details? Then we recommend you change your password as soon as possible. To do this, go to "My User Details”. Please also check your access details to other important accounts (e.g. online banking) and change these if necessary.

If you have any questions on the subject, we will be glad to be of help via the contact buttons below.

How about 20% off your next order?

Join Zalando News for 20% off your next order as well as sale alerts, trend updates and style tips.

Please see our Privacy Policy for information on how Zalando processes your data.