How do I delete my user account?

If you would like to delete your account, please submit your request via the contact form below. When getting in touch, please use the email address you provided when registering with Zalando. This is important for us to be able to process the account deletion.

Please note that we can only delete your account if:

  • There are no open amounts due
  • You do not have a refund still in process or due
  • You do not have remaining gift card credit on your account
  • None of your orders are currently in shipment

If your account does not meet the conditions above, we can not delete it immediately. Where possible, please resolve any open matters. For open refunds and orders currently in shipment, we kindly ask for your patience. If you ordered less than 30 days ago, your account will be deleted as soon as the return period is over.

Have you moved to another country?

Then you don't need to create a new account. Just use your existing login details to access a different country's Zalando shop, and add a new billing/shipping address located in the country you're shopping from.


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