HELP & CONTACT
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Help & Contact
Where is my order?
Our estimated time for delivery is 6-8 days after purchase. You can find a personalised delivery estimate in the shipping confirmation sent…
Do delivery and returns cost anything?
Our standard delivery is FREE of charge, as long as you meet the minimum order value of €24.90. Should your order be below...
How do I cancel my order?
If you made a mistake or simply changed your mind after placing an order, there's no need to fuss. As long as your parcel has…
Can I modify my order after it has been placed?
Unfortunately, we can’t make changes to your order after it's been finalised. Once an order is placed, the delivery option…
An item I ordered is now cheaper
Is an item now cheaper than when you ordered it? Then we ask you to please check the following to check if a discount is…
Satisfaction with your Zalando shopping experience is our top priority. Our retail prices are based on an independent internal…
How can I make sure my delivery address is correct?
Before completing your order, please make sure that you have entered the correct delivery address. This is displayed during…
How can I tell if my order is confirmed?
Once your order has been completed, you will see a page showing your order and payment details. Shortly after you complete…
Is it possible to order through the helpline?
Unfortunately, it's not possible to order by phone through our helpline. Although we're all about providing options, we are…
How can I place an order?
Here you’ll find all the information you need on placing an order with Zalando. To place an order on Zalando.ie, you'll need…
What if an item is out of stock?
If an item you want is out of stock in your size, you can register to be notified when your size is available again. Beside your…
How can I get a VAT invoice and refund?
You can download VAT invoices for your Zalando orders below. If you placed the order very recently, please wait until it’s…
Does Zalando support sustainable fashion?
Items marked with a Sustainable Fashion label have a reduced impact on the environment or/and improve social conditions along…
Can I order without a Zalando account?
Unfortunately, placing an order without a Zalando account is not possible. If you don't have one yet, you'll need to create…
Authenticity of products
All products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality…
How do I search for a specific item?
If you know what you’re looking for, type it into the search bar at the top left of Zalando.co.uk and click the magnifying…
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