An item I ordered is now cheaper

Is an item now cheaper than when you ordered it?

Then we ask you to please check the following:

  • Was your order delivered more than 14 days ago?
  • Does the cheaper offer only apply to a different size or colour?
  • Is the cheaper offer only available on another Zalando country shop?
  • If you found the offer on another online shop: Is your size already sold out there?

Does one of these options apply? In this case a discount is not possible. If none of the above applies, please contact us once your order has been shipped to see if a discount is possible.


Can't find the answer you are looking for?
Contact us directly

Get 20% off with our newsletter!

Sign up for fresh inspiration and special offers