faq | Orders | Why has my order or item been cancelled?

Why has my order or item been cancelled?

If your order was cancelled by us, this is usually due to low stock levels, or a warehouse error during packing.

The items you have ordered may have been very popular and it is possible that an item sold out just before you placed the order. In rare cases the stock cannot be updated in our system in time and the item will be cancelled. Sorry!

If the items are still available on the website, you can try placing a new order.

If you paid by credit card, we haven't charged you for the cancelled items, and if you paid by PayPal, it might take up to 48 hours for the money to appear on your account again.

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