At Zalando we offer three available payment methods. You can find more detailed information about particular payment methods below.
Why is my preferred payment method not available?
We’re sorry if your favourite payment method isn’t available for your order.
Some situations can influence the payment methods availability. For instance, if delivery address and billing address do not match because of typos, changes of address, family name or if you chose a Pick up Point for your delivery.
However, please understand that we also consider that some payment methods may involve higher costs or risks. Like other platforms and shops, we use independent credit bureaus in order to have secure transactions and we reserve the right to decline a payment method for some orders (you can find more details in our Terms & Conditions).
Our Customer Care team has no way of changing the payment methods offered to you at checkout and to keep your data private, we are unable to find out exactly why a payment method is not being offered.
If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of the other options, which are all free.