Faq | Pre-owned | Buying pre-owned items at Zalando

Buying pre-owned items at Zalando

What are pre-owned items?

Pre-owned items are unique items that somebody has owned before. All our pre-owned items are quality branded goods in like-new condition, true to the motto 'second hand, first choice'. Thanks to our double quality check, we only sell items with barely any signs of use and in a like-new condition. Keep in mind that Pre-owned items are single items and they usually only exist in one size.

Who is selling pre-owned items?

All pre-owned items are sold by 'Zalando Zircle', a Zalando brand. There are no customer-to-customer sales at Zalando. However, you have the possibility to sell your pre-owned items at Zalando.

Why is my pre-owned item no longer available?

Each pre-owned item at Zalando is unique and only exists in one size. If you fall in love with a pre-owned item you need to move fast.

How do I know if I ordered a pre-owned item?

All pre-owned products are marked "Pre-owned". On the product page of the item, you'll see 'Sold by Zalando Zircle'. You will also see this note in your user account after you've purchased the item.

Are pre-owned items checked for authenticity?

Yes. Each item passes several times through the trained hands of our quality control and photo production team, who keep a special eye on the authenticity of our pre-owned treasures. Despite our extensive testing, we cannot guarantee that 100% of all items are genuine. As soon as we suspect that an item might not be authentic, we remove it from our assortment. If you receive an item that you are not sure is authentic, our customer service team will be happy to help you.

Can I return pre-owned items?

Our 100-day free returns policy also applies to pre-owned items purchased at Zalando. Please note that the returned items must be in the same condition that you received them in. It's important that you do not use or wear the items except for trying them on.
Exchange of pre-owned items is unfortunately not possible because these items often are single items.


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