faq | Pre-owned | Buying pre-owned items on Zalando

Buying pre-owned items on Zalando

What are pre-owned items?

Pre-owned items are items that somebody has owned before. All our pre-owned items are quality branded goods in like-new condition, true to the motto 'second hand, first choice'. Thanks to our double quality check, we only sell items with barely no signs of use and in a like-new condition.

Who is selling pre-owned items?

All pre-owned items are sold by 'Zalando Zircle', a Zalando brand. There are no customers-to-customers sales on Zalando. However, you have the possibility to trade in your pre-owned items at Zalando.

Why is my pre-owned item no longer available?

Each pre-owned item on Zalando is unique, it only exists once in one size. If you fall in love with a pre-owned item you need to move fast.

How do I know if I ordered a pre-owned item?

All pre-owned products are marked as 'pre-owned'. On the product page of the item you'll see 'Sold by Zalando Zircle'. You will also see this note in your user account after you've purchased the item.

Can I return pre-owned items?

Our free 100-day return policy also applies to pre-owned items purchased on Zalando. Please note that the returned items must be in the same condition that you received them in. It's important that you do not use or wear those items except for trying them on.

Are the pre-owned items checked for authenticity?

Yes, each item passes several times through the trained hands of our quality control and photo production team, who keep a special eye on the authenticity of our pre-owned treasures. Despite our extensive testing, we cannot guarantee that 100% of all items are genuine. As soon as we suspect that an item might not be authentic, we remove it from our assortment. If you receive an item that you are not sure is authentic, our customer service team will be happy to help you.


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