Faq | Pre-owned | How can I return a pre-owned item purchased at Zalando?

How can I return a pre-owned item purchased at Zalando?

Our 100-day free returns policy also applies to pre-owned items purchased at Zalando. Please note that the returned items must be in the same condition as you received them in.

Please use the return label that was enclosed in the parcel to make sure your return is free and sent to the right address.

How to make a return:

1. Pack your items in the original package and use the enclosed return label to send back your items. Make sure to cover up or remove the original delivery barcode on the box.

2. Drop off your parcel at a DHL location of your choice.

3. Keep your receipt from the courier until your refund has been processed.

4. Receive your refund up to 14 days after your return is delivered to our warehouse.

Need a new return label?

Please reach out to us via the contact options below and we'll send you a new return label.


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