HELP & CONTACT
Free Delivery & Returns*
Over 1900 brands
Help & Contact
How do I return my order?
If it’s not a fit, you have 30 days to return your unworn items – FREE. To return your items, just follow these simple steps…
Do delivery and returns cost anything?
Our standard delivery is FREE of charge, as long as you meet the minimum order value of €24.90. Should your order be below...
About our return policy
If you're not happy with your purchase or think your goods arrived damaged, you can send any unworn* item(s) back to us FREE…
What if my item is damaged or defective?
If an item is damaged or defective, you can file a complaint with us. To process your complaint, we will need a brief description…
Do you have an exchange policy?
Unfortunately, we don't offer exchanges – only refunds. With our FREE return policy, you have 100 days from the date of delivery…
Returns for orders purchased with a gift card
If you return goods that have been purchased with a gift card, the credit will be added to your customer account and you will…
Can I return a used item?
Items tried on to see whether they fit are not considered used, but we reserve the right to refuse a return due to damage…
About the Right of Revocation
Items worn purely to see whether they fit are not considered worn. We reserve the right to refuse a return due to damage or…
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