How do I return my order?

How do I return my order?

If it’s not a fit, you have 30 days to return your unworn* items – FREE.

To return your items, just follow these simple steps:

1. Create and print your return label: You’ll need a return label for your return parcel. To create one, just click the link below, provide your address (from where you would like to ship the return) in the 'Enter Return Address' tab, and follow the remaining steps.

CREATE RETURN LABEL

2. Pack your parcel: Once you’ve printed your return label, include the barcodes found on the bottom right of the delivery note that came with your order along with the items you want to return in the parcel. Then attach the shipping label on the parcel and make sure to remove or cover the original delivery label.

3. Send it off: Head to your nearest An Post Post Office to drop off your return.
It can take up to 14 days for your refund to be fully processed so please remember to retain your proof of return until you receive your refund.

*Items worn indoors to see if they fit are not considered worn.

Related answers


Can't find the answer you are looking for?
Contact us directly
Call us

Mon -Fri: 8 am - 8 pm

Fancy a 10% discount?*

Get updates by email from Zalando.ie

Sign up to keep track of all things fashion

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Policy. You can unsubscribe at any time without costs.