Standard Terms and Conditions

Standard Terms and Conditions (T&Cs) for orders placed online at

We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases.

The offers on our website are directed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to their commercial or professional activity.

The website offers "Zalando merchandise" and “Zalando Zircle merchandise” (also called “pre-owned”) for sale.

Zalando Zircle merchandise is merchandise that we offer on and identify as “pre-owned”.

1. Formation of contract and delivery of merchandise

1.1 By placing an order you confirm to purchase for private purposes exclusively.

1.2 For orders placed online at, we enter into English language contracts only. When you order Zalando merchandise and Zalando Zircle merchandise, your contract is with Zalando SE, Valeska-Gert-Str. 5, 10243 Berlin.

1.3 By clicking on "Buy now", you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail confirmation of your order. A binding contract is formed when you receive the order confirmation from us. Please note that items ordered by advanced payment (reserved) will be dispatched as soon as we receive payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receiving the order confirmation, but at least within 7 days.

1.4 If you select in the checkout to offset the carbon footprint for your order, this is part of the purchase contract. You are informed about the amount of the contribution in the checkout before placing the order.

1.5 You consent to the assignment of the seller's claims for payment of the purchase price to third parties, in particular to Zalando Payments GmbH.

1.6 Please note that, by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time, despite us having followed proper ordering practice at our end (matching purchase transaction). For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay. In addition, we must not have assumed a procurement risk in relation to the ordered merchandise. If merchandise is unavailable, we will refund any payments made by you without undue delay.

1.7 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. We deliver within Ireland. Where time periods are expressed in working days, we understand working days to mean all of the days between Monday and Friday inclusive, but not public holidays.

1.8 We inform you about the delivery time on each product detail page as well as before you place an order.

1.9 We reserve the right not to accept an order or to cancel the order if the order is being placed by the use of software, robot, crawler, spider or any automated system or scripted behavior and any use of third party services used to place an order on your behalf.

2. Prices, shipping costs and express delivery

2.1 The prices set out in the offer as at the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words they include Irish value added tax at the applicable statutory rate. The merchandise remains our property or the property of the relevant Zalando partner, as the case may be, until full payment of the purchase price.

2.2 We assume the costs of shipping for all orders with a minimum order basket value of 24,90 Euro.

2.3 Shipping costs amount to 3 Euro including VAT for all orders with a value of less than 24.90 Euro, as indicated on the product detail page and in the shopping cart when placing the order. Shipping costs accrue and are levied by Zalando. In case that the customer returns the goods within the procedure and in accordance with this contract and the applicable law, the shipping costs will be refunded.

2.4 Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Merchandise will be delivered within 2 working days at the latest. If the merchandise does not arrive within that delivery period, you will of course receive a refund of the delivery costs.

2.5 Depending on where your item is being shipped from, long-distance delivery fees of 3,00 Euro including VAT may apply. We will inform you accordingly before your order is placed if long-distance delivery fees apply for the item selected. Long-distance delivery costs accrue and are levied by Zalando. If you decide to return any item for which long-distance delivery fees have been charged, we will refund the long-distance delivery fees if the full order is returned. Your statutory rights remain unaffected.

3. Payment

3.1 We generally accept the following payment methods: credit card, prepayment and payment through Paypal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any costs associated with money transactions.

3.2 In the case of credit card purchases, your card will be charged when we ship your order.

3.3 You consent to receiving invoices and credits solely in electronic form.

4. Promotional vouchers and their redemption

4.1 Promotional vouchers are vouchers that cannot be purchased, but are given out during advertising campaigns and are valid for a certain period of time.

4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Certain brands may be excluded from the promotion. Promotional vouchers may not be used to purchase gift vouchers. Please note that a minimum order value may apply to the use of promotional vouchers.

4.3 The value of the merchandise must equal or exceed the value of the promotional voucher. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the merchandise is returned.

4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.

4.5 If you used a promotional voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price for the merchandise you retain.

5. Gift vouchers and their redemption

5.1 Gift vouchers are vouchers that can be purchased. They may only be redeemed to purchase Zalando merchandise and Zalando partner merchandise, not more gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference can be paid using any of the accepted payment methods.

5.2 Gift vouchers can only be redeemed and credits applied prior to completing your order. The value of gift vouchers will not be paid out in cash, nor will it accrue interest. Please go to "My Account" at in order to redeem gift vouchers and apply them to your customer account or to view your credit balance.

6. Statutory right of revocation

When you purchase Zalando merchandise you have a statutory right of revocation:

The first thing you should know is that if you decide to return merchandise, you can use the return shipping label enclosed with your order, or it can also be printed out from your customer account page. If you do not have access to a printer, you encounter problems downloading the return shipping label or you require a new return shipping label, you can contact Customer Care to request one (contact details below). Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.

Information regarding the right of revocation:

You have the right to revoke this contract within 14 days without giving any reasons. The period of revocation is 14 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the last item of merchandise.

In order to exercise your right of revocation you must notify us (Zalando SE, Valeska-Gert-Str. 5, 10243 Berlin, Telephone: 00353 1 2469596, E-Mail: ) of your decision to revoke the contract by sending us an unequivocal declaration (e.g. a letter sent by post, a fax or an e-mail). If you wish, you may use the attached revocation form, but there is no requirement to do so.

You may also complete and submit the revocation form or other unequivocal declaration online through the contact form on our website. If you submit your notice of revocation online, we will send you a confirmation of receipt without undue delay (e.g. by e-mail). You will be deemed to have complied with the revocation period if you send your notice of revocation before such period expires.

Consequences of revocation

If you revoke this contract, we are required to refund all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within 14 days from the day on which we received your notice of revocation of this contract. Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may hold off completing your refund until we have received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.

You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract.

The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period. We will assume the return shipping costs, provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the merchandise when examining its condition, properties and function.

Revocation form

(If you wish to revoke the contract, please complete this form and return it to us)Attn: Zalando SE, Valeska-Gert-Str. 5, 10243 Berlin, Telephone: 00353 1 2469596, E-Mail:

I/we (*) hereby give notice that I/we (*) cancel my/our (*) contact of sale for the  following goods(*)/:

— ordered on (*)/received on (*)

— name of consumer(s)

— address of consumer (s)

— signature of consumer(s) (only if this form is notified on paper)

— date

(*) Delete where applicable

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

End of notice

7. Option to return merchandise up to 30 days after receipt

7.1 Without prejudice to your statutory right of revocation, we offer you the option of returning merchandise within 30 days of you receiving them. This return option allows you, even after the 14-day revocation period has expired (see "Information regarding the right of revocation" above), to cancel the contract by returning the merchandise to us, or to our Zalando partner if Zalando partner merchandise is involved, within 30 days of receiving them (this period commences upon your receipt of the merchandise).

7.2 If you are returning Zalando merchandise, you can use the return shipping label enclosed with your order, or you can print the label out yourself from your customer account page. Please contact Customer Care if you have any problems downloading the return shipping label or you do not have access to a printer.

7.3 Your merchandise will be deemed returned within 30 days if you send it within such time. However, your exercise of this return option is preconditioned upon you having worn/tried on the merchandise only as you would have in a shop, and upon the merchandise being returned in full in its original condition, intact and undamaged, and in its original packaging. Until the period for exercising the statutory right of revocation expires, the statutory provisions governing this right shall apply exclusively. The option to return merchandise does not limit your statutory warranty rights, to which you remain entitled without qualification. The option to return merchandise does not apply to gift vouchers.

7.4 The voluntary 30 days return right does not exist for contracts in respect of sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

7.5 Until expiration of the statutory revocation right of revocation the conditions as listed under section 6 and 7 apply exclusively. The statutory warranty rights remain unaffected by the voluntary 30 days return right.  The voluntary 100 days right of return is not applicable for the purchase of gift vouchers.

7.6 Please note that the 30 days return right is not applicable for the carbon offsetting contribution, if you selected to offset the carbon footprint for your order. Your statutory right of revocation remains unaltered.

8. Refunds

Any refunds are paid automatically to the account you used for payment. For payments on account and advance payment by funds transfer, the refund will be sent to the account from which the payment was made. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.

9. Customer Care

For questions please contact our customer care team by clicking here.

10. Statutory liability for defects and further information

10.1 The relevant statutory provisions govern our liability for defects.  Should you have any issues or wish to make a complaint directly to Zalando SE, you may contact us.

10.2 Please note that when ordering Zalando-Zircle items, these are pre-owned items. The liability period for defects of Zalando-Zircle merchandise is one year. Liability claims are therefore only valid for defects that occur within one year after delivery of Zalando-Zircle merchandise.

10.3 Quality conditions of the Zalando-Zircle merchandise: Since Zalando-Zircle merchandise are pre-owned goods, usual signs of use, which can be expected due to the used quality of the goods, do not constitute a defect. For such usual signs of use or properties of the goods, which were already evident from the description of the item, no rights of redress exist.

10.4 For further information in respect of the Zalando Trade In Option for unworn and worn pre-owned clothing, please see the Conditions for Trade In Option, available here.

10.5 These T&Cs can be viewed at You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as). You can also download and archive this document as a PDF by clicking here. To open the PDF file, you will need Adobe Reader, which you can download for free at, or a similar PDF viewer.

10.6 You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail programme.

10.7 As a customer, you have the option to contact a local ADR organ in the event of any dispute which you have been unable to settle directly with Zalando SE. You can use the ADR to try to reach an out-of-court settlement, which usually is easier, quicker and cheaper than initiating a legal action in court. Please, however, note that the possibility to use ADR is available only if you live within the EU and the trader is based in the EU. You can submit your complaint to the EU’s online dispute resolution platform at

Kind regards,

Zalando SE

Valeska-Gert-Str. 5

10243 Berlin

Executive Board: Robert Gentz & David Schneider (both co-chairs of the board), Dr. Astrid Arndt, James Freeman II, David Schröder

Supervisory Board Chairperson: Cristina Stenbeck

Registered with the Local Court (Amtsgericht) of Charlottenburg Berlin, HRB 158855 B

VAT ID: DE 260543043

Last updated: 01.07.2021

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