- What if my item is damaged or defective?If an item is damaged or defective, you can file a complaint with us. To process your complaint, we will need a brief description…
- How do I return my order?If it’s not a fit, you have 30 days to return your unworn items – FREE. To return your items, just follow these simple steps…
- Do delivery and returns cost anything?Our standard delivery is FREE of charge, as long as you meet the minimum order value of €24.90. Should your order be below...
- When will I receive my refund?It can take up to 14 days for your return to be fully processed. We will email and confirm, once your return is received…
- Can I return a textile mask?We consider masks to be a hygiene product that cannot be returned ...
- Do you have an exchange policy?Unfortunately, we don't offer exchanges – only refunds. With our FREE return policy, you have 30 days from the date of delivery ...
- Can I return a used item?Items tried on to see whether they fit are not considered used, but we reserve the right to refuse a return due to damage…
- Returns for orders purchased with a gift cardIf you return goods that have been purchased with a gift card, the credit will be added to your customer account and you will…
- About our return policyIf you're not happy with your purchase or think your goods arrived damaged, you can send any unworn* item(s) back to us FREE…
- Can I return multiple orders at the same time?Yes! Simply fill out the return slip for each order, put all items in in one box, along with ...
- About the Right of RevocationItems worn purely to see whether they fit are not considered worn. We reserve the right to refuse a return due to damage or…
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