- What if my item is damaged or defective?If an item is damaged or defective, you can file a complaint with us. To process your complaint, we will need a brief description…
- How do I return my order?If it’s not a fit, you have 100 days to return your unworn items – FREE. To return your items, just follow these simple steps…
- How do I return a Zalando Partner item?If it’s not a fit, you have 100 days to return your unworn partner items - FREE ...
- Do delivery and returns cost anything?*Our standard delivery is FREE of charge, as long as you meet the minimum order value of €24.90. Should your order be below...
- When will I receive my refund?It can take up to 14 days for your return to be fully processed. We will email and confirm, once your return is received…
- What will change after Brexit?FAQs about Brexit ...
- Can I return a textile mask?We consider masks to be a hygiene product that cannot be returned ...
- Do you have an exchange policy?Unfortunately, we don't offer exchanges – only refunds. With our FREE return policy, you have 100 days from the date of delivery ...
- Returns for orders purchased with a gift cardIf you return goods that have been purchased with a gift card, the credit will be added to your customer account and you will…
- About our return policyIf you're not happy with your purchase you can send any unworn* item(s) back to us FREE of charge within 100 days …
- Can I return multiple orders at the same time?Yes, this is possible for all items you received directly from Zalando! Simply fill out the return slip for each order, put all items in in one box, along with ...